(We are not loaded with money, as this gear was purchased at a significant discounted rate, so we planned this all really intentionally.) These perks range from a free day pass, to buy one get one free for same day use, buy one day, get the second day free etc. This place must change its management style, otherwise they will make even bigger mistakes! !īackground: My partner and I bought Helly Hansen gear, knowing the gear came with the Ski Free perk. I don't want to see any other children or families being harmed. This is my experience from two months ago, and I will not send my child to the Mammoth Mountain Main Lodge for lessons again! I hope that parents who are also planning to send their children there are mentally prepared. Unfortunately, I never received a reply, whether it was a phone call or a text message! How ridiculous!!ġ、Serena Ngo as a instructor was unprofessional, irresponsible, and lacked empathy.Ģ、The person in charge, Simon Colyer, did not keep his word. I wanted to know how they would prevent such incidents from happening again. However, after I calmed down and contacted him by phone and text, I told him that I didn't need compensation in the form of a free lesson I needed a follow-up on how the ski resort was handling Serena Ngo. Simon Colyer said he would update me later and give me his number. At that time, I said that I was more concerned about how the ski resort would handle such incidents and how they would handle this instructor. If you're a parent, I believe you can understand the feelings of anger and sadness I had at that time! This person in charge, Simon Colyer, said that the instructor, Serena Ngo, would be reprimanded and that the ski resort would offer us a private lesson for free. What if she collided with a group of people? What if she got injured? Even without any injuries, being alone and lost in an unfamiliar environment is so helpless! Why did the instructor(Serena Ngo)have no awareness to look for my child even after more than 10 minutes had passed? I am already so angry just thinking about it!Īfter I angrily expressed my complaint and demanded that they have to find my daughter, a person in charge named Simon Colyer gathered his colleagues and finally found my daughter 20 minutes after the incident! How could she casually say she didn't know and not look for her? Skiing down the mountain quickly is very dangerous. So, where is the instructor‘s responsibility and professionalism? Serena Ngo was only in charge of two children and lost one of them! And Serena Ngo even had time to chat. It is highly possible that she cannot control her speed while skiing, which is why I signed her up for classes. Yes, this is my daughter's second season of skiing, and she is only four and half years old. Instructor(Serena Ngo) couldn't keep up and didn't know where she was now! She said that when My daughter was skiing down, she couldn't control the brake and kept going down at a high speed. I was shocked and asked why she didn't know. Instructor(Serena Ngo)replied (verbatim), "I don't know." On the second day(), when the class ended, I went to pick up my daughter and saw her instructor(Serena Ngo) walking slowly with another girl while chatting with another instructor. At that time, I felt that the level and patience of the coaches varied, but at least my child was safe.Īt the end of January 2023, I signed my daughter up for a 3-day group skiing class. My daughter took skiing lessons here when she was 3 and half years old last year. Hoping to provide some warnings to parents who bring their children for skiing lessons there. It has been over almost two months since the incident, and I have finally decided to share my experience at mammoth mountain main lodge.
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